0439 556 515

0439 556 515

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Sunshine Community 
Support Services

NDIS Disability Support on the Sunshine Coast, Noosa, Gympie and the Fraser

NDIS Disability Support on the Sunshine Coast, Noosa, Gympie and the FraserNDIS Disability Support on the Sunshine Coast, Noosa, Gympie and the FraserNDIS Disability Support on the Sunshine Coast, Noosa, Gympie and the FraserNDIS Disability Support on the Sunshine Coast, Noosa, Gympie and the Fraser

Privacy Policy

 

Privacy Policy

Sunshine Community Support Services

Sunshine Community Support Services is operated by Christopher Barry Judson trading as Sunshine Community Support Services, ABN 12 814 537 602.

We are committed to protecting the privacy, dignity and confidentiality of the people we support and ensuring personal information is collected, used, stored and disclosed appropriately.


Personal Information We Collect

We may collect personal information that is reasonably necessary to provide and manage our services, including:

  • Name and contact details
  • Date of birth and other participant details
  • Disability and support needs
  • Government or other identifying numbers where required
  • Information about services and supports provided
  • Health and medical information relevant to service delivery
  • NDIS funding and billing information
  • Records of communications and interactions with our team
  • Audio or visual information where appropriate and consent has been provided

Sensitive information, including health, medical, disability and support information, is only collected where reasonably necessary and with appropriate consent, or where collection is otherwise required or authorised by law.


How We Collect Information

We may collect personal information through:

  • Our website and online forms
  • Phone calls, emails and other correspondence
  • Forms completed in person or provided to us
  • Face-to-face interactions
  • Referrals from support coordinators, the NDIS or other authorised parties
  • Government agencies and funding bodies
  • Events, forums and other interactions with Sunshine Community Support Services

Where appropriate, we explain what information is being collected, why it is required, how it will be used and who it may be disclosed to.


How We Use Personal Information

We may use personal information to:

  • Understand participants' individual needs, preferences and goals
  • Develop and deliver appropriate supports
  • Respond to enquiries
  • Administer services and process payments
  • Communicate with participants and authorised representatives
  • Provide information about services and relevant changes
  • Meet NDIS, legal, regulatory and reporting requirements
  • Manage feedback, complaints and incidents
  • Conduct quality assurance, research and service improvement activities
  • Inform people about our services and activities where appropriate

Marketing communications may be sent where appropriate consent has been provided.


Sharing Personal Information

Where appropriate, authorised or required by law, we may disclose relevant personal information to parties including:

  • The NDIS Quality and Safeguards Commission
  • The National Disability Insurance Agency (NDIA)
  • Funding providers
  • Government and regulatory bodies
  • Authorised representatives acting on a participant's behalf
  • Relevant external service providers
  • Financial institutions where required for payment processing
  • Law enforcement agencies or courts where legally required

We only disclose information where it is necessary for providing our services, authorised by the person concerned, or permitted or required by law.


Consent

We seek appropriate consent for the collection, use, storage and disclosure of participant information.

Participants are provided with information about how their information will be used and may ask questions about the process.

Participants may also request to access or correct their information or amend or withdraw previous consent, subject to applicable legal and service requirements.


Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Security measures used by Sunshine Community Support Services include controlled access to information, password-protected systems, website encryption, security software and appropriate physical and electronic document storage.

Access to participant information is limited to workers who require the information to perform their duties.


Retention and Disposal

Participant information is retained in accordance with applicable legal, regulatory and recordkeeping requirements.

Our current information management policy provides for participant records to generally be retained for:

  • Adult participants: a minimum of seven years after they cease receiving services from Sunshine Community Support Services.
  • Participants who are minors: a minimum of 25 years after they cease receiving services from Sunshine Community Support Services.

When information is no longer required and may lawfully be disposed of, reasonable steps are taken to securely destroy or permanently remove it.


Accessing or Correcting Your Information

Participants may contact Sunshine Community Support Services to request access to personal information held about them or request that information be corrected.

We may need to verify a person's identity or authority before providing access to personal information.


Privacy Concerns and Complaints

If you have concerns about how Sunshine Community Support Services has collected, used, stored or disclosed your personal information, please contact us.

Privacy complaints will be handled in accordance with our Feedback and Complaints Policy.

You may also raise relevant privacy matters with the Office of the Australian Information Commissioner (OAIC) or, where applicable, the NDIS Quality and Safeguards Commission.


Contact Us

Sunshine Community Support Services
Phone: 0439 556 515
Email: sunshinecommunityss@gmail.com
Website: sunshinecommunitysupportservices.com.au


Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices or applicable requirements. The current version will be made available on our website.


Last updated: October 2026


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ABN: 12 814 537 602

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